Sr. ServiceNow Architect

Job Title: Sr. ServiceNow Architect

We are looking for a highly skilled and experienced ServiceNow Architect to join our team at Compucom Systems, Inc.

About Us:

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

Key Responsibilities:

• Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead ServiceNow roadmap development and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.
• Face off with Account Teams on technical matters related to ServiceNow.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7+ years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM, (HRSD not applicable at this time.)
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent customer skills, comfortable influencing senior executives.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow.
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification a plus.

Compensation and Benefits:

The annual starting salary for this position is between $93,750 – $137,500 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

Equal Employment Opportunity:

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.