Manager, ServiceNow

Business Title:Manager, ServiceNow - ITSMRequisition Number:119941 - 10Function:Advisory Area of Interest:State:CA City:San Diego Description:

KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Manager, ServiceNow to lead our Consulting practice. Responsibilities:

• Develop and define specifications and modifications for the ServiceNow platform to meet business needs and align with Enterprise organizational objectives. Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Establish coding standards and review content provided by the extended development team to ensure compliance with those standards.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, identify and debug software problems, and recommend solutions for problem resolution.
• Provide subject matter knowledge on the ServiceNow application and implement modules and other third-party integrations and applications used within the environment for SecDevOps.
• Transform business needs from the customer into tangible items within ServiceNow, utilizing available modules or creating new ones, and assist in completing detailed documentation for workflows and services implemented within ServiceNow. Qualifications:
• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with a focus on ITSM, ITOM, and IRM.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
• Travel as needed.
• Must be authorized to work in the US without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). Benefits:

KPMG complies with all local/state regulations regarding displaying salary ranges. The salary range for this position is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations. Our Total Rewards package includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

KPMG LLP (the member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites, or KPMG events, except when mandated by federal, state, or local law. In some circumstances, clients may also require proof of vaccination or testing.