ITSM Configuration Manager or ServiceNow Specialist-Hybrid

Job Title: ITSM Configuration Manager or Business Analyst or ServiceNow Specialist

This role is a long-term contract position for someone with extensive experience in IT service management and configuration management.

We are seeking an individual with 10+ years of experience to join our team at CareerPlug. Requirements

• Advanced knowledge of ITIL configuration management principles and best practices, including developing and maintaining configuration management processes and policies.
• Excellent problem-solving and critical thinking skills, with strong attention to detail.
• Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• Performing regular configuration audits to verify completeness, accuracy, and compliance with the CM plan and system objectives.
• Verifying and auditing configuration status, and assisting with configuration verification to ensure CIs are consistent with specifications and requirements.
• Demonstrated work experience as a Configuration Manager or similar role overseeing IT service management processes and standards.
• ITIL 4 Foundation certification. Key Skills
• ITIL 4 Foundation Certified
• Advanced configuration management expertise
• CMDB platforms like ServiceNow, BMC Helix, Atlassian
• Configuration audits and compliance
• Strong analytical and documentation skills
• Cross-functional coordination with IT operations, infrastructure, and applications teams

Work Environment: This is a hybrid role based in Austin, Texas, with flexible work-from-home options available.