ServiceNow Designer – Systems Plus, Inc.

Candidates must be residents of DC, MD, or VA.

Daily Responsibilities:

• Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc.

• Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.

• Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis.

• Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements.

• Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.

• Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing.

• May assist and sometimes lead test plan development and execution, especially UX/UI testing.

• Collaborate with the technical team to implement designs that produce working solutions.

• Participate in design and other reviews to ensure that all business functional, process, and system design requirements are met.

• Build and maintain an effective working relationship with stakeholders, customers, and team members that leads to the adoption of the best design solutions.

Required:

Education:

• BS/BA degree in Computer Science, MIS, or related IT discipline

• An additional four years of related professional experience can be substituted for a BS/BA degree

• Experience with UI/UX Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements, such as workflows, service requests, data flows, etc.

• Experience in understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs.

• Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow, and document analysis.

• Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complementary color palette to meet user requirements.

• Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional, and system documents, and similar documentation documenting customer requirements.

• Deep understanding of the ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.

• Experience with System Development Life Cycle (SDLC) processes, including client requirement analysis, system design, and UX testing.

• Familiarity with ITIL/ITSM processes.

• Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions.

• Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities.

Experience:

• At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow

• At least one (1) year of experience designing for ServiceNow customization

Clearance:

• Secret Clearance

Preferred:

• “From the Experts: User Experience (UX) for ServiceNow” Achievement