ServiceNow Quality Assurance Analyst

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best. Visit www.coreio.com for more information.

Coreio is looking for an entry level ServiceNow QA Analyst capable of defining test strategies, documenting test cases and leading QA testing for ServiceNow releases and integrations for our internal and external customers.

This is a remote role (EST hours) for a 3 month contract with a possibility of further 6 month extension.

Responsibilities

• Create and execute test cases to thoroughly validate developed ServiceNow solutions against agreed upon business and technical requirements
• Work with the rest of the team to meet the release testing milestones and deliver high quality ServiceNow solutions on time
• Register defects and follow the standard defect management process to communicate product issues to project team members and work collaboratively to resolve
• Maintain the repository of all test cases, suites, and test artifacts of our ServiceNow projects
• Ensure that the defined QA processes meet auditing requirements
• Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity of our Technology Solutions (ServiceNow) team

Ideal Candidate will demonstrate:

• Strong knowledge of QA methodologies within the ServiceNow platform
• Hands on experience testing custom developed systems
• Understands business processes and implementations within ServiceNow applications
• Understanding of different SDLC methodologies like Agile, Waterfall, Hybrid
• Understanding of IT concepts (windows platform, integrations, webservices, reports)

Technical and Professional Requirements

• Must have at least 1 to 3 years of hands-on technical working experience as a QA Analyst performing manual testing on ServiceNow application(s).
• General business and IT management process knowledge including, but not limited to ITSM practices
• Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools
• Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
• ServiceNow Certified System Administrator (CSA) certification required; ServiceNow micro certifications are a plus
• Solid problem solving and analytical skills
• Broad business and management knowledge
• Ability to work effectively with people at all levels of the organization
• Client‐focused approach with outstanding interpersonal skills
• The ability to work flexible hours (weekend and after hours shifts when required)
• Excellent written and verbal communication skills

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.