ServiceNow ITOM Architect, Global Technology

Job Type: Permanent Work Model: Hybrid Reference code: 127384 Primary Location: Toronto, ON All Available Locations: Edmonton, AB; Halifax, NS; Kitchener, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

About Us

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

You will design, architect, and innovate ITOM solutions together with a cross-functional team accountable for processes and execution of IT Operations in Deloitte Technology. Specific responsibilities will include:

• Design, architect, and innovate in the latest areas of IT Operations Management such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies, and the ServiceNow Common Data Services Model (CSDM) amongst others.
• Craft guiding principles and standards for our organization, and help to implement them in real time for our Operations teams.
• Work with diverse teams from varied levels across the organization and time zones that will give you the opportunity for exposure across our organization.
• Help foster and champion data-driven and machine learning capabilities to help us operate our Services using modern architecture principles.
• Help integrate several leading-edge monitoring solutions into a common workflow engine using Service to help automate remediation and self-healing techniques.

About the Team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in