ServiceNow Project Manager/Business Analyst

We empower our clients and people to realize their full potential by delivering professional services with a purpose. Our inclusive culture and talent experience are key to our success, making RSM an inspiring place to thrive both personally and professionally. Responsibilities:

• Develop and document improvement opportunities, functional designs, and process flow diagrams.
• Evaluate Service Management business processes, anticipating requirements and identifying areas for improvement.
• Analyze diverse business requirements and develop solutions on the ServiceNow platform.
• Effectively communicate insights and plans to cross-functional team members and management.
• Collaborate with clients, technicians, and managerial staff to deliver solutions.
• Stay up-to-date with industry knowledge of Service Management and ServiceNow functionality.
• Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI, and customize ServiceNow applications.
• Perform enhancement requests and upgrades of ServiceNow. Required Qualifications:
• Bachelor's degree in Information Technology or related field.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum 2-4 years of previous experience in Information Technology Integration, Outsourcing, Performance Consulting, or Management Consulting Services.
• Minimum 3 years of ServiceNow experience.
• Experience working in a large organization or professional services firm.
• Strong oral and written communication skills.
• Able to work successfully in a team-oriented environment.