Sr. ServiceNow ITSM Developer

Job Title: Sr. ServiceNow ITSM Developer

Sr. ServiceNow ITSM Developer is responsible for the development and administration of the ServiceNow platform.

This position involves architecting, configuring, and managing the ServiceNow CMDB for effective asset and service tracking. Key Responsibilities

• Architect, configure, and manage the ServiceNow CMDB for effective asset and service tracking.
• Deploy and maintain MID Servers to enable robust system integrations and data aggregation.
• Drive ITOM implementations, including Discovery, Event Management, and Service Mapping. Dashboards and Monitoring Solutions
• Develop and deploy custom health dashboards tailored to customer and organizational requirements.
• Enhance and maintain out-of-the-box dashboards for better data visualization and reporting. Integration and API Development
• Design and implement secure APIs (REST/SOAP) for seamless system integrations.
• Ensure compliance with security protocols, including mTLS configuration for secure data communications. Stakeholder Collaboration
• Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.
• Provide leadership and mentorship to junior developers and administrators. Documentation and Best Practices
• Maintain detailed documentation for configurations, workflows, integrations, and customizations.
• Adhere to and promote best practices for change management and system governance. Required Skills
• ServiceNow
• ITOM
• SecOps - Support with deep ITSM