ServiceNow AI Automation Engineer

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We re seeking a ServiceNow AI Automation Engineer to support ongoing AI integration and automation initiatives within a highly collaborative IT operations team. This role combines ServiceNow administration and scripting expertise with hands-on experience in AI technologies to support digital agent development, business rule automation, and intelligent workflows.

Key Responsibilities:

• Administer and configure the ServiceNow platform, focusing on scripting (Business Rules, Client Scripts, UI Policies, etc.)
• Support the development and enhancement of digital agents and intelligent workflows integrated with ServiceNow
• Partner with cross-functional teams to streamline IT service operations using AI platforms
• Develop and maintain custom applications and workflows within ServiceNow, including automation and A2A (Agent-to-Agent) integrations
• Troubleshoot complex issues across the ServiceNow ecosystem and provide scalable solutions
• Gather requirements and translate them into functional and technical ServiceNow solutions

Must-Have Qualifications:

• 5+ years of hands-on experience as a ServiceNow Administrator
• Strong scripting skills in JavaScript, with experience writing Business Rules, Client Scripts, UI Actions, and Workflow scripts
• Experience integrating AI solutions with ServiceNow (such as digital agents or automation platforms)
• Familiarity with virtual agents, chatbots, or automation tooling
• Understanding of A2A (Agent-to-Agent) or MCP (Multi-Channel Platform) concepts
• Excellent problem-solving and communication skills

Nice-to-Have Skills:

• Experience with platforms such as Tanium, Aternity, Workday, or O365 integrations
• Exposure to Co-Pilot, Postman, and API-based automation
• ServiceNow certification(s) Admin or Developer preferred
• Familiarity with ITIL and Agile/Scrum methodologies