Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT : Providing our clients with an extension of their IT teams in technological aspects.
• DECSKILL BOOST : Specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and desired speed.
• DECSKILL CONNECT : Offering consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled and motivated professionals, technology solutions, and value-added services that enable business operation and transformation.

What are we looking for?

Our IT Service Management unit is growing, and we are seeking an experienced ServiceNow Technical Lead.

Your role will involve supporting the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project:

You will join the Digital Transformation area of a global company specialized in SaaS technology for the travel industry.

The ServiceNow Technical Lead must be able to document high-level designs of complex solutions and guide less senior developers in best practices and work.

Responsibilities include:

• Translating user stories into ServiceNow features with a focus on minimizing customizations.
• Collaborating with the ServiceNow Architect and other tech leads on design, development, and support of ServiceNow solutions, employing best practices.
• Delivering ServiceNow CSM implementations, including core platform, portal enhancements, and data integrations.
• Reviewing and optimizing implementations by other developers to ensure low customization, performance, scalability, and security.
• Developing enhancements identified during UAT and reviewing existing designs for improvements.
• Ensuring overall delivery quality and adherence to best practices within your team.

Technical & Functional Experience:

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Excellent knowledge of Case, Incident, and Request management, Service Catalog definition and setup.
• Practical experience with portal management and customization.
• Deep knowledge of the ServiceNow Platform, core features, and integrations with 3rd party tools.
• Experience with Workspaces, UI Builder, Flow Designer.
• Knowledge of FSM or ITAM is a plus.
• Excellent English skills, as collaboration will be across Europe and India.

What can we offer you?

• Be part of a talented team!
• Incredible working environment!
• Full remote working mode!
• An environment to bring your ideas into action.

Location: Ideally Spain or Portugal.

Want to know more?

We value your talent and encourage growth. If you're eager to develop professionally, apply now!

In Decskill, we are looking for you!

• Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.

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