ServiceNow Developer/Architect

As a ServiceNow Developer/Architect (internal title is System Manager), you will be part of Global ERP & Enterprise Services team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services. Simplicity and agility are important in everything we do.

This position involves operating and maintenance of the ServiceNow platform and implementing enhancements to the ServiceNow platform, including forms, integrations, and workflows.

Principal Accountabilities:

• Relating to Internal Customers: provision of timely and effective support to ensure the satisfaction of internal customers. Understand and anticipate the needs to enhance the quality-of-service delivery. (10%)
• Relating to the Technology: responsible for ensuring the reliability, availability, and security of systems/technologies under your management. Keeping up to date with technological advancements and implementing system and process improvements in your area (40%)
• Relating to Process: Adherence to ITIL or relevant IT service management (ITSM) frameworks is expected, along with the responsibility for documenting and refining IT processes to increase operational efficiency and effectiveness. (20%)
• Relating to Validation Requirements: Compile technology related documentation for GxP and critical IT technologies. Participate in system validation and testing processes as required. Approve validation documentation together with relevant ITQ (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management (10%)
• Additional duties as assigned.

Minimum Education and Background Requirements:

• Bachelor’s degree with a preference for additional certifications relevant to the role; significant experience in the IT field. or any combination of education and experience, which would provide an equivalent background.
• 5+ years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform
• Proven experience with ServiceNow architecture, integration capabilities, and best practices for performance optimization and security

Knowledge, Skills and Abilities:

• Collaboration with cross functional teams to support and improve IT services
• Project management skills to drive own optimization projects and participate in projects in cooperation with vendors and other team members
• Ability to adapt quickly to a changing and growing organization
• Customer service skills to maintain and operate the ServiceNow platform
• Strong communication
• Strong attention to detail