ServiceNow HRSD Certified Consultant

Hello,

Greetings from Clifyx. Title: ServiceNow HRSD Certified ConsultantLocation: Austin, TX or SCV, CA (Onsite-Hybrid) 12+ month contract ServiceNow HRSD Consultant (Virtual Agent Expert)

About the Role: We are seeking an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant with deep expertise in Virtual Agent best practices. The ideal candidate will play a critical role in designing, implementing, and optimizing HR workflows and automation within the ServiceNow HRSD module, specifically working on the Virtual Agent, ensuring seamless employee experiences.

Key Responsibilities:

• Design, develop, and configure the ServiceNow HRSD module, focusing on the Virtual Agent, to enhance self-service capabilities.
• Implement and optimize HR case management and live chat best practices.
• Define and apply best practices for shared service centers within ServiceNow HRSD to improve efficiency and employee satisfaction.
• Collaborate with HR, IT, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Develop virtual agent workflows to enhance the Virtual Agent s effectiveness.
• Ensure ServiceNow HRSD implementations align with industry standards and company policies.
• Create documentation for HR teams to optimize system usage.

Required Qualifications:

• 5+ years of hands-on experience with ServiceNow HRSD implementation and support.
• Proven expertise in Virtual Agent, including configuring conversation workflows.
• Strong understanding of HR case management, live chat, and service catalog best practices.
• Excellent problem-solving, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - HRSD (CIS-HR) preferred.

Preferred Qualifications:

• Knowledge of AI-driven automation and emerging HR tech trends.
• Familiarity with employee experience best practices and HR process optimization. Thanks & Best Regards, Vishal Swami Clifyx (US IT Recruiter) Contact Number- LinkedIn: Headquarters: South Plainfield, NJ 07080