ServiceNow Business Analyst : Direct Hire

About Us

Haramain Systems Inc. is a leading provider of technology solutions and enterprise services, dedicated to helping businesses streamline operations and enhance productivity. With a strong focus on innovation and customer satisfaction, we deliver tailored solutions that leverage cutting-edge technologies to meet the unique needs of our diverse clientele.

The Opportunity

We are seeking a ServiceNow Business Analyst to join our team in a direct hire capacity. The successful candidate will act as a bridge between the business needs and technology solutions, leveraging the ServiceNow platform to improve efficiencies and drive effective service management practices.

Job Responsibilities

• Gather and document business requirements, ensuring alignment with ServiceNow capabilities and best practices.
• Collaborate with stakeholders to design, configure, and implement ServiceNow modules and workflows.
• Facilitate workshops and meetings with stakeholders to identify process improvements and optimize ServiceNow functionalities.
• Support the testing of ServiceNow deployments and facilitate user acceptance testing (UAT) with end-users.
• Provide ongoing support and training for ServiceNow users, ensuring best practices are communicated and adopted across the organization.

Desired Qualifications

• 3+ years of experience in business analysis, specifically with the ServiceNow platform.
• Proven experience in gathering and documenting business requirements and translating them into functional specifications.
• Strong understanding of IT service management (ITSM) processes and best practices.
• Experience with ServiceNow modules such as Incident, Problem, Change, and Service Catalog.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Nice-to-haves

• ServiceNow Certified System Administrator or Certified Implementation Specialist certification.
• Knowledge of Agile methodologies and experience working in Agile project environments.
• Familiarity with scripting languages (e.g., JavaScript) and ServiceNow APIs.
• Previous experience in a consulting role with exposure to multiple industries.
• Understanding of ITIL framework and its integration within ServiceNow.