ServiceNow Lead

• *Job Title:** ServiceNow Lead

Duration: Long Term

Location: Remote (Hoston, TX) Technical Skills

We are seeking a seasoned professional with extensive experience in ServiceNow, specifically in HRSD implementations. The ideal candidate will have at least 5 years of experience in HRSD modules, including Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, and HR Integrations.

• 10+ years of ServiceNow experience
• At least 5 years of experience in HRSD implementations
• Strong expertise in HRSD modules, including Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, and HR Integrations
• Hands-on experience with HR tools like Workday, SAP SuccessFactors, or Oracle HCM integrations

The successful candidate will possess proficiency in ServiceNow APIs (REST/SOAP), Integration Hub, MID Server, and Scripted Web Services, as well as strong scripting skills in JavaScript, Glide APIs, and Flow Designer. Additionally, they should have knowledge of HRSD security models, role-based access (RBAC), and data privacy laws.

Experience in ServiceNow Performance Analytics & Reporting for HRSD is highly desirable. Soft Skills & Experience

We are looking for a professional with strong analytical and problem-solving skills, who can troubleshoot HRSD and integration issues. Experience working in Agile or ITIL-based environments is essential.

• Strong analytical and problem-solving skills
• Ability to troubleshoot HRSD and integration issues
• Experience working in Agile or ITIL-based environments

The ideal candidate will possess excellent communication and collaboration skills to interact with HR and IT stakeholders. ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist - HRSD (CIS-HR) certifications are highly valued.

The successful candidate will lead and contribute to multiple end-to-end ServiceNow HRSD implementations, including designing and developing Case Management, Employee Service Center (ESC), Knowledge Management, and Lifecycle Events. They will develop and configure HR service catalog items, HR workflows, and HR case flows based on business requirements.

Responsibilities will include creating and managing HR services, HR templates, HR document management, and HR notifications. The candidate will also customize and enhance HRSD functionalities while ensuring adherence to best practices.