Sr. ServiceNow Developer

Job Title: Senior ServiceNow Developer - Governance, Risk & Compliance

Sr. ServiceNow Developer must have experience implementing and developing solutions within ServiceNow's Governance, Risk and Compliance (GRC) solution, specifically as it relates to Third-Party Risk Management.

• Custom Service Portal Widget Development
• Configuration of Service Level Agreements
• Report Development
• Risk Score Calculations
• Integrating Risk Intelligence Providers
• REST/SOAP Integrations
• ServiceNow Integration Hub and Flow Designer
• ServiceNow scripted workflows

Location: Remote position - can be anywhere in the US

Role Overview: We are seeking a skilled and independent Senior ServiceNow Developer to lead the implementation of our new Third-Party Risk Management (TPRM) solution. This is a net-new implementation, migrating from an existing solution, and is central to optimizing our overall Third-Party Risk Management and streamlining the onboarding and procurement lifecycle.

You will report directly to the ServiceNow Platform Manager and will be instrumental in the technical delivery of the TPRM solution. This includes configuring risk questionnaires and scoring, developing intricate business rules and workflows, orchestrating data flows, and building critical reports.

You will work closely with our Technical Product Manager, Lead Developer, Engineering Manager, and consulting partners to ensure successful project delivery.

Candidate Qualifications:

• Deep Expertise in ServiceNow GRC/TPRM: Proven experience implementing and customizing ServiceNows Third-Party Risk Management (TPRM) solution, specifically within the Governance, Risk, and Compliance (GRC) suite.
• Core TPRM Configuration: Strong ability to implement and configure core TPRM functionalities, including:
• Inherent Risk Questionnaires (IRQ)
• Due Diligence Questionnaires (DDQ)
• Risk Assessment methodologies
• Risk Score Calculations
• Advanced Workflow & Automation: Demonstrated experience developing complex business rules, client scripts, and workflow logic to drive risk management processes, including the assignment of due diligence questionnaires and approvals.
• Integration Savvy: Practical experience using and developing with ServiceNows Integration Hub and Spokes, and Flow Designer for orchestrating events and data exchange.
• Reporting & Portal Acumen:
• Proficiency in developing Platform Analytics (Reporting) for GRC/TPRM, translating business needs into actionable dashboards and metrics.
• Experience with Employee Center Portal configuration and Widget Development to enhance the user experience for TPRM processes.
• Service Level (SLA) Configuration: Ability to configure and manage Service Level Agreements (SLAs) relevant to TPRM processes.
• Independent Problem-Solver: Proven ability to work independently, interpret user stories and technical specifications, and proactively identify and propose solutions for implementation challenges.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.