Desktop Support Technician - ServiceNow Exp - Open ended contract

Lead Desktop Support Technician

100% onsite

Open-ended contract

• 8-5 Monday-Friday, no on call

• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Desktop and Network Support

• Ability to setup, configure and add all hardware.

• Assist Corporate Desk Side Support technicians with large IMAC’s.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Supports and maintains user account information including rights, security and systems groups.

• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

• Determines and recommends which products or services best fit the customers' needs.

• Imaging and image recovery

• Experience doing break / fix repairs on desktops, laptops

• Install / Re-install various software packages and updates

• WiFi and VPN connections; Support of wireless devices

• GREAT Customer Service skills

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