ServiceNow Consultant

Job Description:

About Mycnajobs:

Mycnajobs is a company that focuses on providing exceptional services to its clients. We are committed to delivering high-quality solutions that meet our customers' needs.

Job Summary:

We are seeking a skilled ServiceNow Developer to join our team. The successful candidate will be responsible for proposing, architecting, and leading ServiceNow solution delivery based on the requirements provided by our team and clients.

Key Responsibilities:

• Support projects to implement IT-focused ServiceNow solutions in client environments, aligning with ServiceNow Implementation and Technical Best Practices.
• Participate in and provide guidance during process mapping, functional design, and analysis workshops.
• Work with business process owners/SMEs to develop technical solutions, including validation of customer requirements regarding 'needs' vs. 'wants'.
• Lead the delivery of ServiceNow solutions through estimation of effort, creation of user stories, all based on and considering ServiceNow and process design best practices and standards.
• Support testing of implemented solutions.
• Write technical deliverables that are complete, consistent, high quality, and deliver the desired information.
• Travel expectations: up to 30% regional travel.

Requirements:

• 5+ years of broad ServiceNow experience across the platform, including Platform upgrades, patches, etc., Custom Applications, Mobile Platform, Virtual Agent.
• Ability to configure ServiceNow discovery and Service Mapping to discover infrastructure components.
• Ability to set up and maintain discovery schedules, configure probes, and troubleshoot issues.
• Ability to configure MID servers.
• Very good knowledge of Service Portal and how it maps to AngularJS. Should be able to write and maintain custom AngularJS directives.
• Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.).
• Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SCCM, Workday, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices).
• Advanced in JavaScript, Angular, Angular JS, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, and HTML).
• Good understanding of basic application, server, network, storage, and cloud infrastructure components.
• Proficient with IAM constructs such as LDAP, VPN, SSL, SAML/SSO.
• Demonstrated work history with Agile development methodology.

Preferred Qualifications:

• BA/BS Degree in IT, Computer Science, IS or business-related field or equivalent professional experience.
• Certified System Administrator Certification (CSA)
• Certified Implementation Specialist (CIS - ITSM, ITOM, ITBM, ITAM, GRC)
• Certified Application Developer (CAD)
• ITIL or IT4IT certification.

About Us:

Mycnajobs is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

Benefits:

Mycnajobs prides itself on helping team members thrive in their work and life. As a result, Mycnajobs is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.