ServiceNow Leader

As a modern technology company, Slalom is disrupting the market and bringing to life the art of the possible for our clients. We have a passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients.

This role may be based in any of our Slalom office locations.

• *Capability Leadership, Growth and Strategy:**
• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
• *Client Engagement & Delivery:**
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
• Develop compelling client value stories and drive cross-functional collaboration to achieve business outcomes
• *Business Development:**
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Bring a compelling storytelling ability to communicate ServiceNow's value proposition.
• *Team Leadership:**
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent
• *Solution Innovation & Quality Assurance:**
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
• *Operational Leadership:**
• Manage the team to achieve revenue and utilization goals
• Ensure appropriate business rigor for managing pipeline, staffing, project margin
• *What You'll Bring:**
• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Experience managing and navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes..
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Proven leadership of ServiceNow engagements across multiple modules.
• A demonstrated commitment to continuous learning and professional growth.
• Willingness to travel up to 50%