Director of ServiceNow Development

We are a global company with team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees' need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio. Benefits

• Remote work arrangement
• Competitive salary
• Comprehensive health benefits including medical and dental for team member + family with immediate coverage
• Life insurance
• An inclusive and extended parental leave policy
• Uncapped vacation time off
• 10 paid holidays
• 10 paid sick days
• 32 hours of paid volunteer time off
• Pension plan + matching
• Training and growth opportunities
• A multicultural and diverse team
• A supportive work environment
• Social events
• Agio swag
• And more Job Summary The Director of ServiceNow Development will lead the ServiceNow UX and Portal team, overseeing the development, configuration, and optimization of ServiceNow modules to align with Agio's business goals and client needs. This is a mid-level management role requiring a blend of technical expertise, leadership skills, and the ability to collaborate across departments.Key Responsibilities
• Leadership & Team Management
• Lead a team of ServiceNow developers and business analysts/systems administrators, fostering a culture of collaboration and innovation.
• Manage resource allocation to ensure team members are focused, unblocked, and delivering effectively.
• Provide mentorship and support for professional development within the team.
• ServiceNow Development & Configuration
• Oversee the configuration and customization of core ServiceNow modules, including CSM, CMDB, ITSM, Portal, and CPM.
• Maintain a hands-on approach to development as needed, demonstrating a player/coach mindset.
• Strategic Planning & Execution
• Translate business needs and ideas into technical requirements and actionable project scopes.
• Collaborate with stakeholders to prioritize and align projects with organizational goals.
• Process & Standards
• Implement modern software development practices to optimize team efficiency and product quality.
• Ensure best practices are followed in development, testing, and deployment.
• Collaboration & Stakeholder Management
• Act as a liaison between technical teams, business units, and leadership to ensure alignment.
• Regularly communicate project progress, risks, and achievements to stakeholders.

Requirements

• Proven experience managing teams of ServiceNow developers.
• Hands-on experience with configuring and customizing ServiceNow modules, particularly:
• Customer Service Management (CSM)
• Configuration Management Database (CMDB)
• IT Service Management (ITSM)
• ServiceNow Portal
• Customer Project Management (CPM)

Skills & Knowledge

• Strong ability to translate business requirements into actionable technical solutions.
• Familiarity with modern software development practices, such as Agile methodologies.
• Expertise in resource management within a development team to maintain productivity and focus.
• Excellent problem-solving skills and ability to unblock team members in technical or process-related challenges. Personal Attributes
• Demonstrated ability to lead as a player/coach, contributing directly to technical work while mentoring the team.
• Strong communication and interpersonal skills to work effectively across diverse teams.
• Commitment to continuous learning and staying updated on ServiceNow platform development.