ServiceNow Delivery Consultant/Developer

ServiceNow Delivery Consultant/Developer

Deliver support for ServiceNow through all phases of its lifecycle at a customer level.

You will work across various business sectors with an array of customers and Computacenter teams.

The key to success lies in working closely with the wider Service Delivery team and key customer stakeholders to support, enhance, manage, and maintain numerous ServiceNow environments. Responsibilities

• Deliver high-quality ServiceNow solutions, providing expert guidance across the Now Platform.
• Maintain adherence to coding and design standards, contribute to documentation, and facilitate knowledge transfer.
• Address complex issues, handle escalations, and maintain strong communication with customers and internal teams.
• Mentor colleagues in areas of expertise and contribute to the development of internal standards and best practices.
• Stay current with platform capabilities to advise customers on roadmap alignment and feature adoption.
• Identify opportunities for service improvement and potential upsell based on customer needs.
• Participate in peer reviews, customer meetings, and the transition of implementations into business-as-usual support.
• Continuously develop technical skills through training, certifications, and collaboration with the wider team. Requirements
• Eligibility for UK Security Clearance (SC) is essential.
• At least 3 years of experience in a ServiceNow support or technical delivery role, with a focus on incident management and platform maintenance.
• Strong communication skills, enabling effective engagement with both technical and non-technical stakeholders.
• Solid understanding of the ServiceNow platform, with hands-on experience in troubleshooting and minor development.
• A customer-centric mindset, with a proactive approach to problem-solving and service delivery.
• ServiceNow System Administrator certification (minimum), with at least one Certified Implementation Specialist (CIS) certification preferred.
• Organised, self-motivated, and capable of managing multiple priorities in a dynamic environment.
• Other relevant ServiceNow accreditations/micro certifications.
• Proven experience of custom integration development.
• Transferable skills from previous employment and a knowledge of how these will be beneficial in this role.
• Bachelor's degree in computer science or a closely related discipline.
• ITIL Certification.
• Ability to manage customers outside of the UK & Ireland region.
• Excellent communication skills to bridge the gap between technical and non-technical stakeholders. Seniority Level
• Mid-Senior level Employment Type
• Full-time Job Function
• Information Technology