Network Management Systems

Network Management Systems (NMS) ServiceNow Developer

We are seeking a talented ServiceNow Developer to join our team. In this role, you will utilize your expertise in ServiceNow development to build and maintain custom applications, workflows, and integrations on the ServiceNow platform. Responsibilities:

• Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests.
• Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery.
• Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses.
• Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships.
• Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB.
• Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data.
• Create and optimize integrations between ServiceNow and various Network Management Systems.
• Develop scripts and workflows to automate network management tasks within ServiceNow.
• Develop and maintain documentation for ServiceNow applications and integrations.
• Participate in ServiceNow upgrades and ensure compatibility with NMS integrations.
• Provide technical guidance and mentorship to junior developers. Qualifications:
• Bachelor's degree in Technical field or equivalent work experience.
• 10+ years of related work experience.
• TS/SCI with CI Poly required.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer).
• Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP).
• Experience with ServiceNow modules including CMDB, ITSM, and Discovery.
• Experience in developing custom applications and integrations in ServiceNow.
• Knowledge of database design and management within ServiceNow.
• Strong troubleshooting, problem-solving and analytical skills.
• Excellent communication and collaboration abilities. Desired Qualifications:
• ServiceNow Certified Implementation Specialist - ITSM.
• Experience with other ITSM platforms and NMS tools.
• Familiarity with network protocols, technologies, and common NMS platforms.
• Knowledge of ITIL processes and best practices.
• Familiarity with scripting languages commonly used in network automation (e.g., Python, NodeJS, Perl).
• Experience with performance analytics and reporting in ServiceNow. About CACI:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours.