Lead ServiceNow Admin

Position 1: Lead ServiceNow Admin

Location: hybrid 3 days a week in office

Hybrid Locations Pittsburgh, PA

2. Strongsville, OH 3. Dallas TX, 4. Birmingham AL, 5. Phoenix, AZ

Duration: 3 Months to hire

Hours: Monday through Friday- 8 to 5 EST

Contract to hire W2

Job Description:

• Aligns business strategy with ServiceNow capabilities.
• Proposes, designs & configures ServiceNow solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development in accordance with established governance.
• Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities.

Position Overview

• This role supports the IT Service Engineering team’s IT Operations Management (ITOM) and/or Service Asset and Configuration Management (SACM) initiatives to provide the enterprise ServiceNow capabilities that are configured out-of-the-box with an approach of configuration over customization.

Responsibilities include:

• Defines ServiceNow design patterns for enterprise IT Operations Management and/or Service and Asset Management.
• Develops and monitors ServiceNow hardware and software asset management (HAM/SAM).
• Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards and platform governance patterns
• Identifies and establishes best practices for ITSM Asset Management, configuration item discovery, service mapping, and common services data model (CSDM)

The ideal candidate will meet the following qualifications:

• ServiceNow SACM, HAM, SAM, CMDB, Discovery
• ServiceNow administrators’ certifications would be a plus

Interviews: 1st team (technical assessment and manager assessment)