ServiceNow Product Owner

• *ServiceNow Product Owner**

Work remotely from anywhere.

Type: Contract

Category: Program/Project Management

Industry: Technology

Workplace Type: Remote

Job Description:

We are seeking an experienced ServiceNow Product Owner to lead the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk Services in Q3/Q4.

The successful candidate will collaborate with our client's team to define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW.

Responsibilities:

• Stand up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines
• Define and prioritize features, user stories, and technical enablers based on value and readiness
• Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines
• Ensure alignment between stakeholders, development team, and business goals
• Establish product backlog, roadmap, and foundational agile practices within the team

Deliverables:

• Product Vision and MVP Scope Document for Risk Services
• Implementation Library and documentation for other ES Service Lines
• Backlog and Roadmap for CSM and Risk Services MVP
• Functional Foundational CSM Platform Configuration
• Risk Services MVP deployed and validated in ServiceNow
• Weekly status updates and bi-weekly sprint reviews
• Knowledge transfer and transition plan for permanent PO once hired

Experience Requirements:

A minimum of 7 years of experience in IT project management or related field is required. Strong knowledge of ServiceNow and Agile methodologies is essential.

Education Requirements:

Bachelor's Degree in Computer Science, Information Technology, or related field.