ServiceNow Product Owner

ServiceNow Product Owner

Anywhere

Type: Contract

Category: Program/Project Management

Industry: Technology

Workplace Type: Remote

Experience Requirements:

• 8+ years of experience in ServiceNow, preferably as a Product Owner or similar role.

Responsibilities:

• Establish the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk Services in Q3/Q4.
• Configure the CSM platform to support Enterprise Services service lines.
• Define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW.
• Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines.
• Ensure alignment between stakeholders, development team, and business goals.
• Establish product backlog, roadmap, and foundational agile practices within the team.

Deliverables:

• Product Vision and MVP Scope Document for Risk Services.
• Establish Implementation Library and documentation (templates, how tos, questionnaires, etc.) to be used for other ES Service Lines.
• Backlog and Roadmap for CSM and Risk Services MVP.
• Functional Foundational CSM Platform Configuration (baseline setup).
• Risk Services MVP deployed and validated in ServiceNow.
• Weekly status updates and bi-weekly sprint reviews.
• Knowledge transfer and transition plan for permanent PO once hired.