ServiceNow Product Owner

ServiceNow Product Owner

Remote Work Opportunity

Type: Contract

Category: Program/Project Management

Industry: Technology

Workplace Type: Remote

Our client is implementing ServiceNow for Enterprise Services to modernize and streamline their service desk.

The role of Interim Product Owner (PO) requires leading the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and delivering the MVP for Risk Services in Q3/Q4.

Key Responsibilities:

• Stand up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines
• Define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW
• Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines.
• Ensure alignment between stakeholders, development team, and business goals.
• Establish product backlog, roadmap, and foundational agile practices within the team.

Deliverables:

• Product Vision and MVP Scope Document for Risk Services
• Establish Implementation Library and documentation (templates, how tos, questionnaires, etc) to be used for other ES Service Lines.
• Backlog and Roadmap for CSM and Risk Services MVP
• Functional Foundational CSM Platform Configuration (baseline setup)
• Risk Services MVP deployed and validated in ServiceNow
• Weekly status updates and bi-weekly sprint reviews
• Knowledge transfer and transition plan for permanent PO once hired

Requirements:

• Bachelor's Degree

Experience Requirements:

• Strong understanding of ServiceNow and its applications
• Excellent communication and stakeholder management skills
• Able to work independently and collaboratively as part of a team