Solution Architect: ServiceNow HR Service Delivery

Role Overview

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers. Key Responsibilities:

• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs.
• Leadership and Advocacy: Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards-being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack.
• Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality.
• Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.
• Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. The Team

US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte's primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte's success. It is the engine that drives Deloitte, serving many of the world's largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications

• Required: Bachelor's degree in computer science, software engineering, or a related discipline; ServiceNow Certification Implementation Specialist - HR Service Delivery (HRSD); 6+ years of experience utilizing ServiceNow (HRSD module preferred); Limited immigration sponsorship may be available.
• Preferred: Advanced degree (e.g. Masters) preferred; 3+ years of experience with AI/ML and Generative AI (GenAI) preferred; Experience across Architecture and Integration, Data Management, and Platform Performance preferred, including: Expert knowledge is required in: HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Our People and Culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.