Solution Architect: ServiceNow HR Service Delivery

Role Overview:

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers.

Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for Deloitte's business investments. You will leverage your deep expertise in ServiceNow and HRSD module to design, configure, and deploy high-quality, outcome-focused solutions.

Key Responsibilities:

• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes.
• Leadership and Advocacy: Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals.
• Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions.
• Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
• Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning.
• Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams.
• Technical Proficiency: Possess deep expertise in modern software engineering practices and principles.

Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules.

Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly.

Engagement and Collaborative Co-Creation: Engage and collaborate with stakeholders at all organizational levels.

The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model.

Qualifications:

• Required Bachelor's degree in computer science, software engineering, or a related discipline.
• Required Certifications: ServiceNow Certification Implementation Specialist - HR Service Delivery (HRSD).
• 6+ years of experience utilizing ServiceNow (HRSD module preferred).

Preferred Advanced degree (e.g. Masters) preferred 3+ years of experience with AI/ML and Generative AI (GenAI) preferred Experience across Architecture and Integration, Data Management, and Platform Performance preferred.

Benefits:

• At Deloitte, we know that great people make a great organization.

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.