IT ServiceNow Specialist

Job Title: ServiceNow ITOM Specialist

Location: 100% Remote

Duration: 6+ Months

Job Summary:

The ideal candidate will be a confident authority in ITOM and CMDB practices, capable of engaging with stakeholders and driving results without constant oversight.

Key Responsibilities:

• Serve as the primary liaison between Ascension Technologies and the ServiceNow implementation partner.
• Lead the design, deployment, and optimization of ITOM (Discovery), CMDB (Asset & Config), and CSDM in a service-based architecture.
• Apply deep technical knowledge of Horizontal Discovery, IRE (Identification and Reconciliation Engine), health rules, de-duplication, and asset management processes.
• Validate configurations and workflows to ensure alignment with business needs and technical standards.
• Communicate effectively with stakeholders and process owners, translating technical concepts into actionable insights.
• Oversee testing, go-live, and post-deployment support activities.
• Monitor and improve platform performance using KPIs and metrics.
• Provide guidance on vulnerability response setup and monitoring, especially in relation to Service Graph connectors and IRE conflicts.
• Conduct training and knowledge-sharing sessions to support adoption and platform maturity.
• Ensure compliance with ITIL best practices and internal governance.

Must-Have Skills & Qualities:

• Technical Mastery: Proven expertise in ServiceNow ITOM Discovery, CMDB (Asset & Config), IRE, health rules, and asset lifecycle management.
• Independent Ownership: Ability to identify issues, troubleshoot independently, and drive remediation without hand-holding.
• Effective Communication: Comfortable engaging with stakeholders, explaining technical decisions, and representing the platform confidently.

Benefits:

• Clean, ITIL-compliant processes and documentation.
• High stakeholder satisfaction and platform adoption.
• Timely issue resolution and proactive platform management.

Qualifications:

• Bachelor's degree in Computer Science, IT, or equivalent experience.
• 5–10 years of experience in ITSM with a focus on ServiceNow implementation.
• Strong background in ITOM Discovery, CMDB, and CSDM.
• Preferred certifications: ServiceNow CSA, CIS, ITIL.