ServiceNow HRSD Business Analyst : W2 role

Role: ServiceNow Business Analyst

Onsite in Arlington, VA

USC can apply

Qualifications

• Bachelor’s Degree
• 3–5 years of experience working with ServiceNow, particularly in HRSD
• 3–5 years of experience leading client requirements sessions and relationship management
• Strong analytical and problem-solving skills, with a focus on HRSD issue resolution
• Ability to communicate with a range of audiences including technical teams, leadership, and federal end users
• Demonstrated ability to understand and apply complex business rules in technical configurations
• Per our Federal Government Contract, candidates must be US Citizens and be able to pass the client’s background check

Preferred Qualifications

• Experience supporting organizational change management and complex technical projects
• Proficiency with ServiceNow modules such as ITSM and Virtual Agent (including NLU or GenAI features)
• Experience supporting federal Human Capital Shared Services initiatives
• Background in federal HR lifecycle process improvement efforts across multiple agencies
• Familiarity with federal compliance and IT modernization strategies