ServiceNow Technical Specialist

Job Title: Lead ServiceNow Developer Job Description

The primary function of the Lead ServiceNow Developer is to provide advanced technical support and troubleshooting for complex issues within the client's ServiceNow environment. This role requires a deep understanding of ServiceNow's platform, architecture, and best practices. Key Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to ServiceNow's platform, including incidents, problems, and changes.
• ServiceNow Development: Develop and customize ServiceNow applications, workflows, and scripts to meet specific business requirements.
• Platform Optimization: Identify opportunities to improve ServiceNow's performance, efficiency, and scalability.
• Application Development: Develop new capabilities or applications, following our internal Release Management process.
• Incident Management: Take ownership of critical incidents, coordinating with relevant teams to resolve issues promptly and effectively.
• Knowledge Documentation: Provide comprehensive knowledge content to document troubleshooting processes and best practices.
• Training and Support: Provide technical guidance and support to Level 1 and Level 2 support technicians. Qualifications
• Minimum of 2-3 years of experience as a Certified ServiceNow Application Developer.
• Proven experience development on the ServiceNow platform, including scripting (JavaScript, HTML, GlideScript, Scripted Rest), workflow design, and application development.
• Backend development experience (JavaScript is a plus).
• Strong development skills with proficiency in JavaScript, JSON, and REGEX.
• Web app framework experience.
• Strong understanding of ServiceNow's architecture, components, and best practices.
• High-Level problem-solving, analytical, troubleshooting, and debugging skills.
• Ability to work independently and as part of a team.
• Excellent documentation skills.
• Effective communication with customers and internal teams. Preferred Qualifications
• AngularJS, strongly preferred.
• Accessibility implementation (ARIA, etc.).
• CSS/SASS/SCSS skills.
• Experience with ITIL frameworks and best practices.
• Experience with other ITSM tools or platforms.
• Knowledge of cloud computing platforms (e.g., AWS, Azure).
• Experience with integration technologies (e.g., APIs, web services).