ServiceNow Developer/Engineer

About the Job:

We are seeking a highly skilled ServiceNow Developer/Engineer to join our team at VAE, Inc. As a full-service IT Infrastructure Solutions Company, we specialize in building, securing, and supporting mission-critical enterprises.

Job Summary:

• Support the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
• Coordinate and support application and platform upgrades.
• Assist with design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Identify trends and patterns in unstructured and semi-structured customer data to create a positive customer experience and increase overall network performance.
• Interact with customers to address Systems Engineering technical considerations and associated problems, issues, or conflicts.

Qualifications:

• Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master's degree.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance.
• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date.
• Understanding of ITIL foundation or ITIL certified.
• Experience in architecture, design, development, and delivery of data-driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g., STIGs).
• 2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance.
• Experience with JIRA, Git, and Confluence.
• Experience working with a highly technical team and in a dynamic, fast-paced environment.
• Ability to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed.

Preferred Qualifications:

• Experience with AWS cloud implementations.
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Experience with automation tools such as Ansible.
• 5+ years of experience with software engineering.