Principal ServiceNow Developer/Architect

• *Software Developer/Architect Role at Splunk, a Cisco Company**

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness.

So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

• *Key Responsibilities**
• Participate in cross-functional planning while providing guidance on ServiceNow best practices and standards
• Help translate business requirements into platform solution options to meeting business objectives
• Provide technical development guidance to more junior members of the team
• Provide application software development services and technical leadership support
• Develop program logic for new applications or analyze and modify logic in existing applications
• Design, code, test, debug, document, implement and maintain software applications
• Analyze requirements, and maintain, test and integrate application components
• Ensure that system improvements are successfully implemented
• Handle incidents per published SLAs, ensure system stability by leading required maintenance schedule, and address system issues impacting SLAs
• Implement ServiceNow workflows that integrate with external web services (API Webhooks)
• Design and develop a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
• Provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution
• Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
• Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers
• *Requirements**
• 12+ years of overall IT and ITSM experience
• 8+ years' experience developing on the ServiceNow platform
• Experience in HTML, CSS, Javascript, AJAX
• Experience of one popular web framework - React, AngularJS
• Understanding of how to work with DOM
• Ability to develop web services and host on a micro service framework
• Understand and abide by RESTful API guidelines
• Follow standard methodologies of software development - logging, unit testing, code reviews etc.
• ServiceNow Experience should include scripting, platform configuration, design, and deployment
• Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS
• Experience managing CMDB
• Experience with patching and upgrades
• Excellent communication skills
• *Preferred Qualifications**
• Experience MySQL / SQL Server & NoSQL / Relationship DB
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Experience implementing systems using the Agile/Scrum methodology
• Administration of a ServiceNow instance
• ServiceNow Certified Systems Administration (CSA) certification
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
• ServiceNow Certified Application Developer certification
• ServiceNow Service Portal micro-certifications
• Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS
• *What We Offer You**

A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.

A set of extraordinarily hardworking, innovative, open, fun and dedicated peers, all the way from engineering and QA to product management and customer support.

Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.

A stable, collaborative and supportive work environment.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.