Software Application Developer/Analyst

Job Description:

• Software Application Developer Analyst, Level 3
• Targeted Years of Experience: 5 to 7 years Responsibilities:
• Configure and customize core ServiceNow applications and modules to fit the specific needs of the business, including ITSM, CMDB, SPM, etc.
• Support integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow solutions.
• Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Develop and direct software system testing and validation procedures, programming, and documentation. Must Have Skills (Most Important):
• Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.
• Experience configuring and customizing core ServiceNow modules (such as ITSM, CMDB, SPM) in an enterprise environment including workflows, business rules, UI actions, UI policies, and ACLs.
• Experience configuring and customizing in ServiceNow tools such as Flow Designer, integration Hub, UI Builder, Playbook, and Configurable Workspace.
• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.
• Experience in using ServiceNow APIs, such as REST, SOAP, and JSON. Desired Skills:
• Other programming languages and frameworks such as React, Python, and SQL is a plus.
• Knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.
• Experience with SNOW Automated Test Framework. Desired Education/Certifications:
• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Telecommunications Service Management (TSM) Core Role & Responsibilities:
• The primary focus of the role is ServiceNow development. The candidate will be responsible for:
• Developing custom scoped applications and workflows to accelerate the business's sales cycle.
• Translating business requirements from stakeholders and the Business Analyst team into technical solutions.
• Creating complex UI Policies, client scripts, and business rules.
• Working on integrations with other platforms.
• The role is approximately 80% development and 20% admin-related tasks (e.g., managing groups, access controls). Technical Skill Requirements:
• Expertise in ServiceNow Development: Proficiency across the platform is more critical than experience in a single module. The focus is on custom builds.
• JavaScript​: Required for platform customization.
• Experience with ServiceNow modules like ITSM and CMDB.
• Strong communication skills to effectively consult with business analysts and stakeholders. Team Structure:
• The developer will join an existing team that includes admins, full-time employees, and other contractors.
• The team is embedded within the business unit it supports, developing applications