ServiceNow IGA Project Manager / Lead (with ITSM & CSDM expertise)

Hello all,

Role: ServiceNow IGA Project Manager / Lead (with ITSM & CSDM expertise)

Location: Jefferson City, Missouri

Duration: Long Term

Responsibilities & Requirements

ITSM approach

• Leadership Team must meet the following experience qualifications:

· 4+ years’ experience leading and managing ServiceNow projects

· 2+ years’ experience with ITIL framework

· 2+ years’ experience with ITSM

· 2+ years’ experience with ServiceNow CSDM version 4.0 or higher framework.

· Certified ServiceNow CMA or CTA is preferred

• Working Team must meet the following experience qualifications:

· 5+ years ‘experience configuring and customizing ServiceNow ITSM to include CMDB, Incident Management, Problem Management, Major Incident Management, Change Management, and Request Management

· 5+ years’ experience with implementing the ITIL 4 framework

· 5+ years’ experience with implementing the CSDM framework

· 2+ years’ experience ServiceNow with the IGA solution.

· Proficiency in JavaScript, HTML, CSS, and API integrations to build and customize workflows and user interfaces

· Ability to troubleshoot issues during implementation

· ServiceNow Certifications in CSA, CAD, CIS preferred

· 2+ years’ experience in the following areas:

o Strong communication skills

o Experience with ITIL 4 framework

o Experience in M365

o Experience in Microsoft Active Directory

o Experience in PowerShell

o Experience in Role Based Access

IGA approach

a. Leadership Team must meet the following experience qualifications:

· 4+ years of experience leading and managing projects, ensuring timelines and requirement are met

· 2+ years’ experience with IAM/IGA

· 2+ years’ experience with M365

· 2+ years of experience in Microsoft Active Directory

· Preferred certification with Okta workflow and/or certified consultant