ServiceNow Process Analyst

Must Have Technical/Functional Skills

• • Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities.
• Lead ServiceNow implementation and digital transformation journeys for HRSD, ITSM, WSD, S2P Space.
• Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
• Experience in ITSM, HRSD,WSD & S2P Implementations.
• Experience leading large scale implementation and transformation programs is preferable.
• Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred.
• Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.
• Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions.
• Deliver agile strategies and solutions based on best practices to improve customer HR workflows and employee experiences.
• Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery.
• Map customers’ business problems to ServiceNow solutions.
• Present a PoV to customers on how to leverage the platform to address business priorities.
• Prepare business case for ServiceNow driven transformation.
• Craft a solution roadmap aligned with customer’s business and technology strategy
• Expertise ServiceNow deployments, HRSD, WSD, S2P migrations, consolidations, upgrades, integration with other third-party systems, Orchestration.
• Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
• Develop a design aligned with the Architecture and technical requirements.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.

Roles & Responsibilities

Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.

• Evolve business solutions, articulate as appropriate to client audiences.
• Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively.
• Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.
• Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.
• Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.
• Diligently tracks all the stories that need to be delivered within a given timeframe.
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Generic Managerial Skills, If any

• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership – Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards

Salary Range: $120,000 - $140,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.