ServiceNow Configuration Analyst / CMBD Analyst

Position: ServiceNow Configuration Analyst / CMBD Analyst

Location: Raritan, NJ 08869

Duration: 6+ Months

Job Type: Contract

Work Type: Hybrid

Pay Rate: $55-55/Hourly

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Description:

• The Contingent worker will act in the role of a CMDB Analyst supporting the J&J “CMDB Product Manager- Infrastructure” in gathering information about OT / IT assets and ensuring seamless representation in the ServiceNow CMDB following established CMDB process/policies & standards.
• This role will be pivotal in expanding the scope of the ServiceNow CMDB into Operational Technology and maintaining the accuracy, integrity, and usability of the OT/IT Configuration Items by ensuring proper intake, classification, and lifecycle management of Configuration Items (CIs).
• The ideal candidate has strong analytical skills, experience with ServiceNow CMDB, a solid understanding of ITIL best practices and familiarity with Operational Technology Assets.

Required Skills:

• Strong understanding of CMDB concepts and best practices
• Experience with IT and OT systems and networks
• Ability to collect, analyze, and interpret data
• Strong communication and collaboration skills
• Familiarity with OT/IT asset lifecycle management processes
• Ability to work independently and as part of a team
• Problem-solving and analytical skills

Technical Skills:

• Knowledge of CI classes, relationships, and discovery tools in ServiceNow.
• Basic understanding of OT technology and Data class structure in ServiceNow
• Experience with Excel (pivot tables, VLOOKUP), SQL queries, or scripting for data analysis.

Soft Skills:

• Ability to work collaboratively with IT operations, security, and application teams.
• Strong attention to detail and problem-solving abilities.

Responsibilities:

Data Collection and Validation:

• Gathering information about OT/IT assets, such as hardware, software, and network devices, and verifying its accuracy.

CMDB Maintenance:

• Updating and maintaining the CMDB with accurate and up-to-date information about OT/IT assets, including their attributes and relationships.
• Populate and maintain CIs (Configuration Items) in the CMDB, ensuring accurate attributes, relationships, and dependencies

Asset Lifecycle Management:

• Tracking the lifecycle of OT/IT assets, including deployment, upgrades, maintenance, and decommissioning.
• Collaboration with OT/IT Teams and Vendors:
• Working closely with OT teams and other implementation vendors to understand their needs and ensure alignment between IT and CMDB practices.

Data Analysis and Reporting:

• Analyzing CMDB data to identify trends, dependencies, and potential risks related to OT/IT assets.

OT/IT Security Compliance:

• Ensuring that CMDB data is consistent with OT/IT security standards and best practices.

Tooling and Automation:

• Experience with CMDB tools such as ServiceNow (Implementation and administration of CMDB product module is preferred).
• Familiarity with OT/IT asset lifecycle management processes.
• Using and potentially developing tools and scripts to automate data collection, validation, and reporting processes.
• Assist in configuring and optimizing CMDB testing for better CI management.
• Support integration’s between CMDB and monitoring, asset management, and ITSM tools.
• Troubleshoot and resolve data synchronization issues.

Documentation:

• Maintaining accurate documentation of CMDB processes and procedures related to OT/IT assets.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.