Junior ServiceNow AI Tools Developer

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

What You'll Do

The developer will learn to use Artificial Intelligence tools to assist in the development of ServiceNow and Moveworks Chatbot workflows.

Developers will be provided with formal training and expected to become certified in ServiceNow ITSM and ServiceNow system administration

The ServiceNow Developer is vital to the team and is designing, creating, deploying, and updating programs within the ServiceNow application. May require online learning and completion of interactive certification training.

• Build and maintain assigned application(s) and responds to problems as they arise.
• Collaborate with the rest of the team to ensure applications align with organizational goals as well as customer needs.
• Oversee the performance of applications to ensure they are always running properly.
• Complete application development and process improvement tasks as assigned.
• Complete project documentation and project artifacts for all new developments.
• Develop and execute unit and integration testing.
• Stay on track of the application lifecycle to ensure necessary updates are completed on time.

Qualifications

• Bachelor's Degree Computer Science required or Bachelor's Degree Computer Applications required or Bachelor's Degree Related Field of Study required
• Can this role consider experience in lieu of a degree? Yes
• 0-1 year of Applications Development Experience required

Skills And Abilities

• Understanding of core programming principles, including design.
• Ability to work in at least one programming language (ex: JavaScript, SQL, etc.).
• Excellent critical thinking and analytical skills.
• Excellent time management skills.
• Strong project management skills.
• Excellent communications skills both written and oral.

Physical Requirements

Additional Job Details (if applicable)

• M-F Eastern Business Hours required
• Onsite Flexible Model requires weekly or monthly onsite at AR, likely 1-2x weekly, must be flexible for business needs
• Remote Working Days require stable, secure, quiet, compliant work station

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.