Highly Experienced ServiceNow Platform Manager

ServiceNow Platform Lead Administrator Role

The ServiceNow platform is a powerful tool that enables the delivery of stable, resilient, and available technology services to our customers and employees. As a ServiceNow Platform Lead Administrator, you will play a leading role in maintaining this platform as defined by the product teams.

Key Responsibilities:

• Maintain and support the ServiceNow platform while adhering to bank policies and standards.
• Manage ServiceNow code quality control processes and routines.
• Lead and mentor a team of operations specialists assigned to work on ServiceNow.
• Respond to incidents for application availability issues as part of on-call duties.
• Respond to incidents/pages for application functional issues or questions as part of daily duties.
• Use your technical knowledge to triage service availability issues and restore service.
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution.
• Ensure appropriate monitoring is in place and maintained to ensure application availability.
• Participate in software release implementation meetings.
• Participate in and coordinate maintenance activities.
• Prepare and maintain application support/process documentation.
• Develop management jobs, automation routines, or deployment scripts.

Requirements:

• Minimum of 5+ years of experience in ServiceNow development and engineering with emphasis on platform management.
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications.
• Proven experience as an administrator in highly regulated environments.
• Experience in maintaining multiple ServiceNow environments.
• Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience with ServiceNow instance cloning and management.
• Experience maintaining both Windows and Linux MID servers.

Benefits:

We offer a comprehensive benefits package including competitive pay, flexible working hours, opportunities for career growth and development, and a supportive work environment.

Others:

This role is responsible for managing the day-to-day activities and functions for the assigned team. You will be working closely with cross-functional teams to achieve business objectives.