ServiceNow System Expert

Our team is looking for a highly skilled ServiceNow System Administrator to join our crew in Plano, Texas.

This individual will be responsible for maintaining the stability and usability of the SAMPro module in ServiceNow across all production and non-production environments.

The ideal candidate will have strong skills in software and hardware model management, lifecycle reports, and class and category alignment with models and CI's.

Some of the key responsibilities of this role include:

• Configuring and maintaining SAM PRO applications, workflows, and business rules to meet business requirements
• Managing user access, security roles, and permissions associated to CI, Asset, OT, and SAMPro
• Developing and optimizing SAM PRO processes, forms, and views
• Creating and editing ITAM reports, dashboards, and performance analytics
• Performing functional, regression, and integration testing on CMDB, Hardware/Software Assets

We are seeking a collaborative and detail-oriented individual who can work effectively in a fast-paced environment.

The successful candidate will have a strong understanding of ServiceNow and ITAM principles, as well as excellent communication and problem-solving skills.

Additional responsibilities include:

• Identifying and documenting defects/bugs and ensuring resolution
• Providing QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades
• Collaborating with the ServiceNow and ITAM Teams to configure, develop, support, and maintain the platform

If you are a motivated and organized professional with a passion for technology and process improvement, we encourage you to apply for this exciting opportunity.

Benefits of working with us include:

• A dynamic and supportive work environment
• Ongoing training and development opportunities
• A competitive salary and benefits package
• Opportunities for career growth and advancement

Join us in creating a better future through innovative technology solutions