ServiceNow Business Process Analyst

Job Title: ServiceNow Requirements Engineer

Description:

We are seeking a highly skilled Requirements Engineer to join our team. As a Requirements Engineer, you will play a crucial role in facilitating the process of collecting and refining customer requirements and performing analysis on business or systems processes to identify improvements.

This position will work closely with national Intel customers to understand and define needs and develop and recommend solutions. You will be responsible for interacting and communicating with end-users, management, vendors, IT personnel, and possessing deep expertise on ServiceNow and COTS applications.

Key Responsibilities:

• Process functional design specs based on user requirements.
• Perform configuration, and design functional solutions for specific application and third-party systems.

Qualifications:

• Active TS/SCI with Poly is REQUIRED. The customer will not sponsor.
• Bachelor's degree or 4 years of related experience.
• 8+ years of overall related experience.
• Creating and grooming well-defined Epics and Stories for ServiceNow developers.
• Planning, leading, and facilitating both high-level and detailed requirements gathering discussions with the customer, including creation and breakdown of workflows to support requirements implementation.
• Creating and maintaining requirements documentation.
• Maintain Requirements Verification Traceability Matrix (RVTM) and support/facilitate system testing and user acceptance efforts as appropriate.
• Perform light testing against the RVTM as appropriate.