ServiceNow - ITOM (Discovery/CMDB) Specialist

Job Title: Servicenow Sr Itom (Discovery/cmdb) Specialist

Location: 100% Remote

Duration: 6+ Months

Job Summary:

The Client Is Seeking A Servicenow Senior Itom (Discovery/cmdb) Specialist To Lead The Technical Implementation And Optimization Of Our Servicenow Platform. This Role Functions Similarly To A Technical Product Owner, Requiring Deep Technical Expertise, Strong Communication Skills, And The Ability To Work Independently.

This Specialist Will Be Responsible For Designing, Deploying, And Optimizing Itom (Discovery), Cmdb (Asset & Config), And Csdm In A Service-Based Architecture.

Key Responsibilities:

• Serve As The Primary Liaison Between Ascension Technologies And The Servicenow Implementation Partner.
• Lead The Design, Deployment, And Optimization Of Itom (Discovery), Cmdb (Asset & Config), And Csdm In A Service-Based Architecture.
• Apply Deep Technical Knowledge Of Horizontal Discovery, Ire (Identification And Reconciliation Engine), Health Rules, De-Duplication, And Asset Management Processes.
• Validate Configurations And Workflows To Ensure Alignment With Business Needs And Technical Standards.
• Communicate Effectively With Stakeholders And Process Owners, Translating Technical Concepts Into Actionable Insights.
• Oversee Testing, Go-Live, And Post-Deployment Support Activities.
• Monitor And Improve Platform Performance Using Kpis And Metrics.
• Provide Guidance On Vulnerability Response Setup And Monitoring, Especially In Relation To Service Graph Connectors And Ire Conflicts.
• Conduct Training And Knowledge-Sharing Sessions To Support Adoption And Platform Maturity.
• Ensure Compliance With Itil Best Practices And Internal Governance.

Must-Have Skills & Qualities:

• Technical Mastery: Proven Expertise In Servicenow Itom Discovery, Cmdb (Asset & Config), Ire, Health Rules, And Asset Lifecycle Management.
• Independent Ownership: Ability To Identify Issues, Troubleshoot Independently, And Drive Remediation Without Hand-Holding.
• Effective Communication: Comfortable Engaging With Stakeholders, Explaining Technical Decisions, And Representing The Platform Confidently.

Nice-To-Have:

• Experience With Vulnerability Response And Service Graph Connector Troubleshooting.
• Familiarity With Servicenow Performance Tuning And Platform Governance.

Red Flags / Deal-Breakers:

• Strong Technical Skills But Inability To Communicate Effectively With Non-Technical Stakeholders.
• Candidates Who Require Constant Direction Or Oversight.
• Lack Of Understanding Of Core Itom/Cmdb Architecture And Processes.

Success Metrics:

• Clean, Itil-Compliant Processes And Documentation.
• High Stakeholder Satisfaction And Platform Adoption.
• Timely Issue Resolution And Proactive Platform Management.

Qualifications:

• Bachelor's Degree In Computer Science, It, Or Equivalent Experience.
• 5–10 Years Of Experience In Its With A Focus On Servicenow Implementation.
• Strong Background In Itom Discovery, Cmdb, And Csdm.
• Preferred Certifications: Servicenow Cs-a, Cs-i, Itil.