Enterprise Service Management Specialist

Service Now Consultant

The ServiceNow Consultant is a pivotal role in our organization, responsible for formulating and defining specifications and modifications for the ServiceNow platform in accordance with business needs. This individual will provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.

Key Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to enterprise organizational objectives.
• Provide coding standards and review of content provided by extended development teams to ensure compliance with those standards.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow. Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

• Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
• Travel as needed.
• Must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. Benefits

We offer a comprehensive compensation and benefits package, including:

• Medical and dental plans.
• Vision coverage.
• Disability and life insurance.
• 401(k) plans.
• A robust suite of personal well-being benefits to support your mental health.
• Personal Time Off per fiscal year.
• Firmwide breaks each year where employees will not be required to use Personal Time Off.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.