ServiceNow Engineer

Senior System Engineer Position ">

This senior-level system engineering position provides IT support in configuring and maintaining both Windows and Linux baselines and managing and maintaining Windows 10 and 11 endpoints.

The well-qualified candidate will be experienced in providing system administrative support for Windows/Linux endpoints in an air-gapped environment without direct internet access.

The candidate will also be responsible for managing and utilizing an on-prem ServiceNow instance.

The qualified candidate will work closely with and coordinate the Tier 3 activities of several IT professionals in managing, maintaining, and patching endpoints.

Responsibilities

• • Installing operating system software, patches, and upgrades. Automated and manual utilization of local repository.
• Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
• Configuring, optimizing, fine-tuning, and monitoring operating system software and servers.
• Managing system backups and recovery.
• Conducting virtual server builds utilizing VMware.
• ServiceNow Responsibilities
• Solution Architecture: Design and architect complex ServiceNow solutions, including custom applications, workflows, and integrations, to meet specific business requirements.
• Maintenance & Support: Provide ongoing support for deployed ServiceNow applications, troubleshoot issues, and manage system updates and upgrades.
• Integration Expertise: Integrate ServiceNow with other enterprise systems using APIs and other integration methods.
• Business Analysis: Collaborate with stakeholders to understand business needs, translate them into technical requirements, and design effective ServiceNow solutions.

Qualifications

Required Education & Experience

• Bachelor's degree in computer science or related field and 9 years of related experience; Master degree and 7 years of related experience; additional experience may be required in lieu of degree.
• 5 years experience as a ServiceNow administrator capable of drafting complex workflows, queries and reports, as well as tailored dashboards.
• Hands-on experience in creating business rules, import sets, working in a scoped application and writing scripts.
• Significant system admin experience with Windows 10/11 and Linux operating systems.
• Significant hands-on experience in configuring, implementing and troubleshooting Windows 10 and 11 workstations.
• Experienced in writing PowerShell scripts.
• Experience in deploying, configuring, and maintaining Windows client.
• Excellent verbal and written communication skills.
• Capable of working well within a collaborative environment as an integral member of a project team.

Required Clearance

• US Citizenship.
• Active Secret clearance with the ability to obtain Top Secret clearance.

Desired Education & Skills

• Microsoft 365 Certified Endpoint Administrator Associate.
• Prior work experience supporting U.S. government agencies.