Manager Software Engineering Management Fullstack

Job Description

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What You'll Do:

• Build high-impact cloud software for businesses using a market-leading development platform.
• Lead the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs.
• Collaborate with product management, design, support, and engineering teams to deliver cohesive and thoughtful solutions.
• Approach complex and ambiguous challenges with a problem-solving mindset.
• Foster a positive, inclusive team culture that encourages individuals to do their best work and deliver outstanding customer experiences.
• Oversee team operations including resource planning, hiring, mentoring, and development, while building and maintaining a high-performing engineering team.

Qualifications:

To succeed in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 10 - 12 years of experience in application development, system architecture, and production support for enterprise-level solutions.
• A minimum of 2 - 3 years leading diverse, distributed engineering teams across geographies.
• Proficiency in one or more programming languages such as Java, C++, Ruby, Shell, or JavaScript.
• Experience working with front-end frameworks like AngularJS, ReactJS, or Bootstrap.
• Familiarity with open-source tools and agile development methodologies.
• A strong understanding of software development best practices, including architecture, design patterns, and development processes.
• The ability to connect technical deliverables to business outcomes, collaborating with product owners to ensure value realization.
• Excellent communication and collaboration skills to manage cross-functional discussions and dependencies effectively.
• Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM) is a plus.
• A proactive attitude and sense of ownership to succeed in a fast-paced environment.
• Strong presentation and influencing skills with the ability to listen actively and communicate clearly.
• Proven ability to build relationships and foster trust across all levels of an organization.

About Compensation:

We offer a base pay range of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

About Work Environment:

We approach our distributed world of work with flexibility and trust. Our work personas are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About Diversity and Inclusion:

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

About Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.