ServiceNow Platform Strategist

ServiceNow Platform Expert

The ServiceNow Platform Expert plays a key role in ensuring the platform aligns with business strategy and makes governance decisions. This expert will lead the design and implementation of ServiceNow solutions to enhance employee experiences, streamline service delivery, ensure robust security and governance, and drive digital transformation initiatives. Key Responsibilities:

• Develops and evolves a platform architectural roadmap, aligned to and prioritized by business objectives.
• Develops and communicates measurements of platform progress and business impact.
• Guides Product teams as they design, implement, and support solutions that centre on the consumption of the platform.
• Manages stakeholder requirements for platform teams to ensure successful delivery. Collaborates with cross-functional teams to drive continuous value.
• Translates business requirements into technical requirements that other technical team members include in the project design and delivery. Technical Governance and Standards:
• Establishes technical governance and standards for ServiceNow product development, configuration, and foundation that prioritize simplicity, reusability, AI, and automation.
• Drives the overall technical design and end-to-end platform design for assigned initiatives.
• Influences/coaches modern evolutionary platform architecture principles, practices, and adoption of new features (Agentic AI, NowAssist, HyperAutomation, AIOps). Qualifications:
• 9+ years of experience in ServiceNow solution architecture, product design, and implementation.
• Bachelor's degree in Computer Science, Artificial Intelligence, or a related field.
• 6+ years of extensive knowledge of ServiceNow's key platform capabilities (e.g., Intelligence, Automation, Omni channel engagements, Foundation Data, Automated testing).
• 5 + years of experience with Servicenow UX Framework, UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework (preferred).
• 8+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, GraphQL, REST, LDAP, JDBC, ODBC.
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) required. Preferred Technologies:
• ServiceNow Platform, AI/ML/GenAI, Agentic AI, Workflow data Fabric, JavaScript, Angular, Seismic, MySQL/MariaDB, SAML, SSL, Web Services, REST, JDBC, MCP, A2A. Benefits:

U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. Others:

U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.