Expert ServiceNow Developer

Job Description:

As a seasoned professional, you will design, develop, and maintain the ServiceNow platform, focusing on ITSM Pro and HRSD Enterprise applications. Your expertise will include designing, coding, troubleshooting, and maintaining applications, as well as providing technical support and ensuring an optimal user experience. Responsibilities:

• Design effective solutions on the ServiceNow platform by understanding ITSM and HRSD workflows, requirements, and business needs.
• Develop, configure, and customize ServiceNow applications using scripting, UI elements, business rules, and other technologies.
• Integrate ServiceNow with third-party systems via REST/SOAP APIs, Integration Hub, or middleware for data consistency and efficiency.
• Provide technical support, troubleshoot issues, and ensure an optimal user experience.
• Manage platform upgrades, patching, and cloning while maintaining performance, scalability, and security.
• Create reports and dashboards to monitor service performance and provide actionable insights.
• Offer technical expertise in ServiceNow design and Service Management best practices.
• Stay current with platform releases, functionality, and future updates.
• Support training, documentation, and knowledge sharing.
• Identify and resolve bugs to ensure proper platform function.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.