Senior QA ServiceNow Administrator #6172

GovCIO

GovCIO

United States

Posted 2 days ago


Job Description

We are seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices.

Key Responsibilities:

  • Administer, configure, and maintain the ServiceNow platform, including core modules such as Incident, Problem, Change, Asset, CMDB, Request, and Knowledge.
  • Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
  • Manage user roles, access controls, and permissions to ensure appropriate data security.
  • Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives.
  • Monitor platform health, performance, and compliance with ITIL best practices.
  • Conduct regular platform audits and implement updates, patches, and upgrades.
  • Integrate ServiceNow with third-party tools and APIs as needed.

Quality Assurance (QA) Role:

  • Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality.
  • Perform regression testing for new releases, enhancements, and patches.
  • Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations.
  • Identify and document bugs or issues and coordinate with developers for resolution.
  • Ensure changes follow the established change control processes and meet QA standards.
  • Participate in user acceptance testing (UAT) with stakeholders and end-users.
  • Maintain QA documentation, including test plans, execution results, and defect logs.

Qualifications:

  • Bachelor's degree with 8+ years of experience or commensurate experience.
  • 6+ years of experience in ServiceNow administration.
  • Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer.
  • Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.
  • Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking).

Preferred Skills and Experience:

  • ServiceNow certifications (e.g., CSA, CAD) are a plus.
  • Experience with Agile/Scrum environments.
  • Familiarity with automated testing tools for ServiceNow (e.g., ATF).
  • Knowledge of database structures and reporting (e.g., Performance Analytics).
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