ServiceNow Developer - Hybrid in PA

ServiceNow Solutions Engineer

We are looking for a ServiceNow Solutions Engineer to join our IT team. This hybrid role includes both development and administration responsibilities, offering the chance to build new features while ensuring a stable, secure, and high-performing platform.

Key Responsibilities:

• Design and develop scalable solutions using ServiceNow components like Catalog Items, Workflows, Business Rules, and Integration Hub.
• Customize ITSM modules such as Incident, Problem, Change, Knowledge, Asset, and CMDB.
• Create and maintain automation scripts, scheduled jobs, and custom apps.
• Work closely with business and IT stakeholders to gather requirements and implement solutions.
• Manage platform upgrades and new feature deployments with minimal disruption.
• Perform routine admin tasks—user roles, access controls, data integrity, and performance tuning.
• Ensure platform compliance with ITIL standards, security policies, and audit requirements.
• Maintain up-to-date documentation for processes, configurations, and data flows.
• Provide support, troubleshoot issues, and create user training materials as needed.

Qualifications:

• Hands-on experience in ServiceNow development and administration.
• Proficient in JavaScript, Glide API, and ServiceNow scripting.
• Strong knowledge of REST/SOAP integrations.
• Familiar with ITIL practices and how they apply in ServiceNow.
• Solid understanding of ServiceNow security, roles, and ACLs.
• Skilled in troubleshooting platform issues and applying best practices.
• Strong communication and documentation skills.
• Analytical mindset and familiarity with ERP systems.
• Experience managing teams and coordinating with vendors is a plus.