ServiceNow Lead Platform Architect

Job Title: Lead Platform Architect - ServiceNow

About the Role We are seeking a seasoned Technical Developer with experience in ITSM, ITAM, ITOM, CSM and/or SPM to join our Slalom team. As a Lead Platform Architect, you will serve as a subject matter expert and trusted advisor across Slalom's most critical ServiceNow engagements. You will design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.

Your Key Responsibilities

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets.
• Support travel engagements as required by project needs.

Your Background To be successful in this role, you will need:

• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.

About Us At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.