ServiceNow Customer Service Management Technical Lead

Job Summary

A Technical Consultant with 6-10 years of experience is required to design, configure, and integrate customer service solutions within the ServiceNow platform. The ideal candidate will possess strong technical skills in ServiceNow CSM, ServiceNow Platform, and Scripting.

Key Responsibilities

• Collaborate with stakeholders to understand business requirements and design customer service solutions.
• Configure ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes.
• Integrate ServiceNow CSM with other systems and applications to streamline data exchange and automate processes.
• Develop and implement workflows, business rules, and automation scripts to automate customer service processes.
• Build custom applications, modules, and portals within the ServiceNow platform to extend its capabilities.
• Design intuitive and user-friendly interfaces for customer service agents, managers, and end-users.
• Configure dashboards, reports, and analytics to provide insights into customer service performance.

Requirements

• 6-10 years of experience in a related field.
• Strong technical skills in ServiceNow CSM, ServiceNow Platform, and Scripting.
• Ability to collaborate with stakeholders and design customer service solutions.